Fix problems downloading apps from the Play Store

Try the steps below if:

  • Your downloads and app updates get stuck and won't finish.
  • You lot can't download or install apps or games from the Google Play Store.
  • You can't download music, movies, Telly shows, or other content from Google Play.

If you can't open the Play Store app at all, follow the steps to troubleshoot when yous can't open the Play Shop app on your telephone.

Basic troubleshooting steps

Check that you have a strong Wi-Fi or mobile data connection

  • Make sure y'all have a strong cyberspace connectedness.
  • It'due south best if yous tin connect to a Wi-Fi network.
  • If you don't accept admission to Wi-Fi, make sure you have a strong mobile data connection.

After you check your net connection, attempt your download once more. To become more than aid with connection problems, go to Fix internet connection problems on Android devices.

Check your storage infinite

  • If your device is low on space, it can stop apps from downloading and installing.
  • Your device may be low on infinite if:
    • You get a notification almost storage space.
    • There's less than i GB bachelor on your device.
  • To become aid with storage space on Android, go to Free up infinite.

Check for Android system updates

Troubleshoot issues with only 1 app

Try these steps if you accept problems when you try to download a specific app.

Check if the app is available for your device

  1. Open the Google Play Store app Google Play.
  2. Find and tap the app you lot want to download.
  3. On the app's page, information technology says whether the app is bachelor for your device.
    • If information technology's non available, y'all can't download it.

Uninstall & reinstall the app

More than troubleshooting steps

If you tried all the steps above but nonetheless can't download apps, effort the steps below. After each footstep, try to download an app again to check if it stock-still the problem.

Close & reopen the Play Store

  1. On your Android device, swipe upward from the bottom, hold, so let go.
  2. To close the Play Shop app, swipe upward on it.
  3. Open the Play Store again.

Uninstall & reinstall Play Store updates

Restart your device

  1. Press and hold the Power push.
  2. Tap Power off or Restart.
  3. If needed, press and concur the Power button until your device turns on again.

Clear cache & data from Google Play Services

Remove & re-add your Google Account

Clear the cache & data of the Play Store

Clear cache & data from Download Director

Get more help

Related resources

  • Troubleshoot when you can't open the Play Shop app on your phone
  • Problems with in-app purchases

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