Is A Receptionist A Customer Service Job

This Receptionist job description template is optimized for posting to online task boards or careers pages. Information technology is piece of cake to customize with duties and responsibilities for medical receptionists, hotel receptionists, and more than.

Receptionist responsibilities include:

Receiving visitors at the front end desk-bound by greeting, welcoming, directing and announcing them accordingly
Answering screening and forwarding incoming phone calls
Receiving and sorting daily mail

receptionist job description

Hiring a receptionist? Sign up for Workable'due south 15-twenty-four hour period complimentary trial to post this job and hire ameliorate, faster.

Job brief

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

What does a Receptionist practice?

Every bit a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support beyond the organization. Yous volition welcome guests and greet people who visit the business. You will also coordinate front-desk-bound activities, including distributing correspondence and redirecting phone calls.

To exist successful every bit a Receptionist, yous should accept a pleasant personality, as this is also a client service office. You lot should also be able to deal with emergencies in a timely and constructive manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, then flexibility is a plus.

Ultimately, a Receptionist'due south duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

Greet and welcome guests as soon as they make it at the part
Direct visitors to the appropriate person and office
Respond, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (east.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Maintain office security past following rubber procedures and controlling admission via the reception desk (monitor logbook, upshot visitor badges)
Social club front part supplies and keep inventory of stock
Update calendars and schedule meetings
Accommodate travel and accommodations, and set up vouchers
Keep updated records of office expenses and costs
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Requirements and skills

Proven work experience as a Receptionist, Front Office Representative or similar office
Proficiency in Microsoft Office Suite
Hands-on feel with function equipment (due east.g. fax machines and printers)
Professional person mental attitude and appearance
Solid written and verbal advice skills
Ability to be resourceful and proactive when problems ascend
Fantabulous organizational skills
Multitasking and time-direction skills, with the power to prioritize tasks
Client service attitude
High schoolhouse degree; boosted certification in Part Management is a plus

Ofttimes asked questions

What does a Receptionist practise?

Receptionists work within an organisation to assist it run smoothly. They greet visitors, answer telephone calls, and run errands while maintaining professional composure throughout interactions with customers or potential clients.

What are the duties and responsibilities of a Receptionist?

A Receptionist'southward duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. In addition, they maintain calendars for appointments, sort mail service, brand copies, and program travel arrangements. In some environments, they can fifty-fifty help security by monitoring visitor access.

What makes a good Receptionist?

A good Receptionist is organized, communicates well, and practices fantabulous fourth dimension direction skills. In addition, because they're often the initial contact for customers and clients, they must take excellent customer service skills, exist a problem-solver, and gracefully assist unhappy customers.

Who does a Receptionist work with?

Receptionists interact with clients, customers, delivery staff, and other public service members throughout their day. Generally, they written report directly to an Function Director.

Is A Receptionist A Customer Service Job,

Source: https://resources.workable.com/receptionist-job-description#:~:text=To%20be%20successful%20as%20a,manner%2C%20while%20streamlining%20office%20operations.

Posted by: royliting.blogspot.com